FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR CANCELLATION POLICY?
- Full refund due to COVID-19 border closures and for cancellation notice provided over 48 hours minus any credit card fees.
- 50% refund for cancellation notice provided between 24 and 48 hours.
- Nil refund for cancellation notice provided under 24 hours.
- Nil refund provided if a passenger is denied boarding due to passenger weights exceeding those quoted on booking resulting in an exceedance of aircraft maximum take-off weight.
- Full refund if cancelled due to inclement weather or operational reasons.
- If a tour has commenced and we are required to return to base due to circumstances beyond our control, no refund will be issued. This includes snap inclement weather/heavy rain.
- Any gift vouchers issued must be used within 12months of purchase and are not redeemable for cash.
WHAT PUBS DO YOU STOP AT ON A FULL DAY HELI PUB CRAWL?
Dundee Tavern, Crab Claw Island Resort, Darwin River Tavern, Goat Island Lodge, Berry Springs and the Noonamah Tavern.
CAN WE DRINK IN THE HELICOPTER?
No , unfortunately you are not able to take alcoholic drinks on board your flight.
WHAT HAPPENS IF IT RAINS ON THE DAY OF OUR TOUR?
During the Wet Season, we keep a close eye on the weather and if the conditions don't allow us to fly, we may cancel your tour. We will try to reschedule where possible, and if we can't then a full refund less credit card fees will be provided.
CAN YOU GUARANTEE THAT WE WILL CATCH A FISH ON THE HELI FISHING TOUR?
Just like all fishing there are no guarantees that you will catch a fish. We do however guarantee that we will give you the best opportunity possible and we will try several land and fish sites to increase your chances on the day.
CAN WE BRING OUR OWN FISHING GEAR ON A HELI FISHING TOUR?
Yes, you are welcome to bring along your own rod, reel and tackle. Please advise at the time of booking if you intend on bringing along your own gear so we can make sure we are adequately prepared.
DO YOU PROVIDE TRANSFERS TO AND FROM ACCOMMODATION?
We can organise transfer from your accommodation to our departure points upon request.
DO YOUR FULL DAY TOURS IN INCLUDE LUNCH?
Lunch is not included on any of our tours. NAH provides light snacks and refreshments only.
HOW MANY PEOPLE CAN YOU TAKE ON A HELI PUB CRAWL?
We can take groups of all sizes (depending on passenger weights). If you have a large group please get in contact with our team and we can custom design a tour to your needs.
HOW MANY PEOPLE CAN YOU TAKE ON A HELI FISH?
We can take groups of any sie on both half day and full day Heli fishing (depending on passenger weights). please contact our team and we can custom design a tour to suit your needs.
HOW MANY PEOPLE CAN FIT IN A HELICOPTER?
We operate Robinson R44's which can seat 3 passengers, Robinson R66 which can seat 4 and Bell Longrangers, which can seat 6 passengers (weight limits apply).
CAN WE TAKE KIDS ON YOUR TOURS?
Yes, you most certainly can. Babies will sit on a parent's lap up until 2 years of age. After that, they will have their own seat.
2 children under the age of 13 years can share a seat if they do not exceed 77kg combined weight.
IS THERE WEIGHT RESTRICTIONS AND IF SO, WHAT ARE THEY?
If using the Robinson R44 Helicopter, there is an individual seat limit of 136kg and a combined passenger weight limit per helicopter of 236kg.
If using the Robinson R66 Helicopter, there is an individual seat limit of 136kg and a combined passenger weight limit per helicopter of 350kg.
If using the Bell Longranger, there is no individual seat limit and the combined passenger weight limit is 450kg.
It is imperative that we receive accurate weights at the time of booking as this ensures that we load the helicopters correctly in line with CASA regulations.
TERMS AND CONDITIONS
Terms and Conditions – North Australian Helicopters
The following Terms and Conditions apply to all bookings made directly with North Australian Helicopters or through associated agents. By making a booking, you agree to these Terms and Conditions.
Cancellation Policy
- Cancellations within 24 hours of the flight departure time: 100% of the flight cost will be charged (no refund will be given).
- Cancellations more than 24 hours before the flight departure time: No charge will apply, and a full refund will be issued.
- Group bookings (10 or more passengers): Additional cancellation conditions may apply. Please contact North Australian Helicopters for further details.
- Third-party agent bookings: If booking through a third-party agent, additional cancellation restrictions may apply. We will not refund the agent’s booking fee for no-shows or cancellations made within 24 hours prior to departure. Please refer to your travel documentation or contact the agent directly for their specific terms.
Flight Cancellation by North Australian Helicopters
If a flight is cancelled by North Australian Helicopters due to weather conditions, safety concerns, or operational reasons, no cancellation charges will apply. We will make every effort to reschedule your flight at a time that suits your availability.
Liability
North Australian Helicopters will not be held liable for costs associated with third-party agent booking fees, airfares, accommodation, or any other expenses due to flights not proceeding as booked.
Minimum Passenger Requirement
- A minimum of 2 paying passengers per flight is required unless otherwise agreed.
General Conditions
- Weather and Operational Safety: All flights are subject to favourable weather conditions and operational safety requirements. North Australian Helicopters reserves the right to amend, postpone, or cancel flights at short notice if conditions are unsuitable.
- Weight Limitations: Accurate passenger weights must be provided at the time of booking. Passengers may be weighed before departure to ensure the helicopter is within its operational weight limits. Failing to disclose accurate weights may result in flight cancellation without refund.
- Passenger Health: Passengers must disclose any medical conditions that may impact their safety or that of the flight. North Australian Helicopters reserves the right to refuse service if a passenger's condition poses a risk.
- Child Policy: Children under the age of 12 must be accompanied by a paying adult. Infants under 2 years of age may travel on the lap of a guardian, subject to operational weight limits.
Third-Party Agent Bookings
For flights booked through agents, please refer to the agent’s specific terms and conditions. North Australian Helicopters is not liable for disputes arising from agent booking policies.
Privacy
North Australian Helicopters values your privacy. For information about how we collect, store, and use your data, please refer to our Privacy Policy.
Additional Information
For frequently asked questions, including details on weight limits, safety briefings, and flight duration, please refer to our FAQ page.
These Terms and Conditions are subject to change at the discretion of North Australian Helicopters.